Privacy Policy

1. Introduction

This Privacy Policy applies to the website of House Of Bakery, a bakery business located at 159, Vishvkarma Nagar 1, Vishvkarma Nagar I, Gayatri Nagar, Jaipur, Rajasthan 302018, India (referred to in this policy as “House Of Bakery”, “we”, “us” or “our”).

The legal entity responsible for this website and for the information described in this policy is HOUSE OF BAKERY.

By using this website you agree to this Privacy Policy. If you do not agree with it, please do not use the website. Please also read our Terms & Conditions.

2. Information We Collect

We have deliberately kept this website simple. There is no login, no shopping cart and no customer database attached to it.

Information you choose to give us

• Enquiry details. If you fill in the enquiry form on our website, you type your name, a contact number, the type of enquiry and a description of what you need. These details are used to build a message which then opens in WhatsApp or in your own email application. The message is only sent if you send it.
• Messages and calls. If you contact us on WhatsApp, by phone, by email or in person at the bakery, we receive whatever information you share with us in that conversation — typically your name, contact number and order requirement.

Information collected automatically

• Technical and server information. Like almost all websites, the service that hosts this website may automatically record technical information such as your IP address, browser type and version, device type, the pages you viewed, the page that referred you and the date and time of your visit. This is generated by the hosting provider, not by us.
• Advertising and measurement identifiers. If we run advertising campaigns (for example, through Meta), advertising or measurement technologies placed on this website may collect information about your visit. See sections 5 and 7.

Information we do not collect

• We do not take payments on this website, so we never see card, UPI or banking details here.
• We do not ask for your date of birth, gender, government identification or any similar detail on this website.
• We do not knowingly collect sensitive personal information through this website.

3. How We Use Information

We use the information described above only for ordinary business purposes:

• to understand your enquiry and respond to it;
• to prepare a quotation, confirm availability, or take an order for cookies, cakes, pastries, bakery products, bulk orders or gift hampers;
• to contact you about an order you have placed with us — for example to confirm a collection time or to tell you about a delay;
• to keep the website working properly, secure and free of abuse;
• to measure how our advertising performs, in aggregate; and
• to comply with any legal or regulatory obligation that applies to us.

We do not sell your personal information. We do not rent or trade contact details, and we do not add you to marketing lists from a website enquiry without your agreement.

4. Contact / Enquiry Information

You can reach House Of Bakery in the ways listed below. Whichever channel you use, please share only what is needed for your enquiry.

• In person: 159, Vishvkarma Nagar 1, Vishvkarma Nagar I, Gayatri Nagar, Jaipur, Rajasthan 302018, India.
• Phone: +91-8302454888
• WhatsApp: +91-8302454888
• Email: hobjaipur@gmail.com

About WhatsApp. If you message us on WhatsApp, your message is delivered through WhatsApp’s own service and is governed by WhatsApp’s privacy terms in addition to this policy. We see your WhatsApp display name, your number and the content of the chat. We use WhatsApp conversations to handle enquiries and orders.

5. Cookies and Similar Technologies

A cookie is a small text file that a website can place on your device. Similar technologies include pixels, tags and local storage.

The pages of this website do not set cookies of their own for advertising or profiling. Cookies and similar technologies may still be present on your visit because of:

• Third-party fonts and resources loaded to display the website correctly (see section 6);
• Advertising and measurement tools, if and when we run campaigns (see section 7);
• Your own browser settings, which may retain information about the site so it loads faster next time.

You can block or delete cookies in your browser settings at any time. If you do, this website will still work — nothing on it depends on cookies.

6. Third-Party Services

This website uses a small number of third-party services. Each one has its own privacy policy, which applies to the information it receives.

• Website hosting. Our hosting provider stores the website files and may keep server logs as described in section 2.
• Google Fonts. Typefaces are loaded from Google’s font service, which means your browser makes a request to Google and Google may process your IP address to serve the font files.
• Google Maps. Our “Get Directions” buttons open Google Maps in a new tab with our address pre-filled. We do not embed a live map that tracks you on our page, but once you are on Google Maps, Google’s terms apply.
• WhatsApp. Our WhatsApp buttons open a chat with us in WhatsApp. WhatsApp is operated by Meta.
• Meta (Facebook and Instagram). Links to any social profile we maintain, and any advertising we run, involve Meta as a separate service provider.

We are not responsible for how these third parties handle information once it reaches them. Please review their policies if that matters to you.

7. Advertising and Analytics

We may advertise our bakery on platforms such as Facebook and Instagram in order to reach people in and around Jaipur who may be interested in our products.

Where we run such campaigns, the advertising platform may use cookies, pixels or similar technologies to measure how many people saw or clicked an advertisement and whether they visited this website. This measurement is reported to us in aggregate — we receive counts and trends, not a list of the individuals who visited.

We may also use a website analytics service to understand which pages are visited and on what kind of device, so we can improve the website. Where an analytics or advertising tool is added to this website, it will be listed in this section when this policy is next updated.

You can limit advertising personalisation in your account settings on the relevant platform, and in your browser or device privacy settings.

8. Data Security

We take reasonable and practical steps to protect the information we hold. Because this website has no customer database and no payment processing, the amount of information at risk here is deliberately small.

Enquiries that reach us through WhatsApp, phone or email are kept on the devices and accounts we use to run the bakery, and access is limited to the people who need it to prepare and fulfil orders.

No method of transmission over the internet and no method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We keep information only as long as we have a reason to:

• Enquiry messages are kept while we are dealing with your enquiry and for a reasonable period afterwards, in case you come back to us about the same order.
• Order records may be kept longer where we need them for our accounts or to meet a legal or tax requirement.
• Server logs are retained according to our hosting provider’s standard retention period.

When information is no longer needed, we delete it or stop using it.

10. Your Rights

Subject to applicable Indian law, you may ask us to:

• tell you what information about you we hold;
• correct information that is inaccurate or out of date;
• delete information we no longer need to keep;
• stop contacting you for anything other than an order you have already placed; and
• withdraw a consent you have previously given us.

To make a request, contact us using the details in section 13. We may need to confirm who you are before we act on a request, and we will respond within a reasonable time.

11. Children’s Privacy

This website is intended for adults who wish to buy bakery products or make an enquiry. It is not directed at children, and we do not knowingly collect personal information from children.

If you believe a child has sent us personal information, please contact us and we will delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time — for example if we add an analytics tool, change a third-party service, or if the law changes.

When we do, we will revise the “Last Updated” date at the top of this page. Significant changes will be highlighted on this page. Please check back occasionally.

13. Contact Us

If you have a question about this Privacy Policy, or a request about your information, please contact us: